At Pride, we recognize the urgency inherent in claim processing. Quality, transparency, and clear communication are pillars of our operation. With over 15 years serving industry clients, we've fine-tuned our workflows to guarantee alignment with our partners. Our extensive track record in claim processing, backed by seasoned teams, positions us as your dependable ally, ensuring you have the superior quality assurance you deserve.

We provide transformative solutions for carriers and insurance TPAs, centralizing and standardizing back-office tasks, operating as a seamless extension of your teams.

Our international footprint amplifies our efficiency, bringing you advanced automation, process innovation, multi-time zone coverage, and advantageous labor dynamics.

We assist underwriters by gathering and capturing relevant information and providing quality assurance and production management during the underwriting and renewal processes. Our research enables underwriters to make accurate, efficient, and timely decisions.

Acquiring records from other service providers involves a significant administrative burden. The Pride BPO team can provide transition management services to organize critical documents and convert them into electronic records.

Pride BPO's mailroom management team sorts and prepares all incoming mail and prints, organizes, and ships all outgoing mail. We can adapt to existing systems and infrastructure and seamlessly complement your intake processes at the point of receipt.

Pride's Claim Indexing team categorizes incoming documents based upon client-specified criteria and matches them to exact claim files. Claims adjusters enjoy a faster turnaround time on the intake of claims and a streamlined storage and document retrieval process.

Our expert medical bill and utilization review support helps employers, insurers, and claims administrators to review medical treatments for medical necessity according to the relevant authorities and evidence-based medical guidelines.

Pride's intake support practice processes first notice of loss (FNOL) reports, follows up on information required to complete claims files, and uploads new claims information into the client's claims management system.

Additionally, our specialty support services include arbitration/subrogation support, Vendor payments processing, payment posting, soft collections, finance & accounting, and research & analytics.