Case Studies

Insurance TPA

A large worker's compensation third-party administrator (TPA) was looking to reduce costs and increase employee productivity by outsourcing their mailroom operations and going paperless. Pride BPO designed and implemented a fully outsourced solution utilizing both onsite and offshore delivery to administer the sorting, scanning and indexing of approximately 350.000 documents per month. Pride BPO was able to minimize expenses by utilizing the client’s existing systems and infrastructure. The fully outsourced solution reduced cost by more than 40% and also reduced the turnaround time to 24 hours

Insurance Carrier

A leading New York-based property & casualty insurance company, with over 10,000 policies, and 300 employees, was looking to increase employee productivity and decrease turnaround time. Pride BPO designed and implemented a fully outsourced solution to support general bookkeeping, cash application, and payroll preparation activities. The Pride BPO solution achieved a 50% cost savings and a significant reduction in turnaround time.

Transportation Management and Services Company

A growing New York-based based transportation company with over 1,200 employees was looking to expand their operations while avoiding the need to increase office space. Pride BPO developed a fully outsourced finance and accounting solution focused on bank reconciliation, accounts payable, and accounts receivable activities. As a result of the partnership with Pride BPO, the firm was able to grow their core business without significant additional domestic real-estate expenses, personnel costs and management expenses for support staff. The company also realized a 40% cost savings as a result of the Pride BPO solution.